Refund and cancellation policy

Try before you pay

The Free plan carries no time limit, no card and no obligation. It covers up to 500 students with the full readiness analysis, so a college can evaluate Tutorops on its own data before spending anything. We would rather you did that than take a refund later.

How to cancel

Paid plans are for a fixed term — currently one academic year — and do not renew automatically. Nothing is charged again unless you make a new payment, so there is no subscription to cancel to avoid a future charge.

To stop using Tutorops during a paid term, write to legal@tutorops.com from an official college address. Your account moves to the Free plan and your data stays where it is. To have the data deleted, say so and we will confirm when it is done.

When we refund

• ✓ Within 7 days of a first payment — full refund on request. If the account has already exported a recruiter shortlist we will ask you about it first, because the paid deliverable has been used; we have never refused one on that basis.
• ✓ Duplicate or incorrect charge — refunded in full as soon as we can verify it.
• ✓ We cannot deliver — if a paid feature is unavailable for more than 14 consecutive days and we cannot fix it, we refund the unused part of the term pro rata.
• ✕ After 7 days, other than the two cases above — the term is not refundable, because the analysis and exports have already been delivered. You keep access until the term ends.

Approved refunds are returned to the original payment method through Razorpay, normally within 5–7 working days, and always within 10. Bank timelines are outside our control.

One email

Write to legal@tutorops.com from an official college address with your college name, the payment date and the Razorpay payment ID from your receipt. We acknowledge within two working days and tell you the outcome and the reason either way.

Prefer to talk? +91 80178 27787, Monday to Friday, 10:00–18:00 IST.