Child Safety Policy

Built for children

Most TutorOps learners are school students. We design every feature on the assumption that the user may be a child.

What we do

• No chat between users, no public profiles, no comments and no way for strangers to contact a student.
• No advertising, no tracking cookies and no selling of data.
• A parent or guardian must agree before a student account is created, and we email them to approve it.
• Parents link to a child only with a one-time code from the child's own profile; the child can see and remove linked parents.
• Password resets for student accounts are emailed to the parent or guardian, never to a stranger, and never contain a password.
• Deleting a child's account needs a parent or guardian's approval.
• Staff access to student accounts is limited and logged.

Tivo, the AI teacher

• Tivo appears only on learning pages (dashboard, chapters, lessons, Playground, Practice and My Progress). It is switched off during tests and does not appear on account, plans, help, legal or company pages.
• Students use Tivo only through fixed buttons — key rules, common mistakes, quick summary, explain simply, another example, and a hint for the current question. There is no free-text chat.
• The key rules, common mistakes and summaries come from our own lesson content. Only the explanation buttons use AI, on paid plans.
• Tivo is told to stay on the maths topic, use age-appropriate language and never ask for personal information. We send it no names or contact details.

What we ask of parents

Approve the account when we email you, help your child keep their password private, check their progress together, and tell us at once if anything on TutorOps seems wrong or unsafe.

Report a concern

Use the Contact page (category "Child safety") or email support@tutorops.com with the subject "Child safety". Safety reports are read before any other message, and we reply within 2 working days.